So the tech just left my house and guess what? Yeah, not my gateway. He had to add an amplifier because the signal isn’t coming into the house strong enough. Here’s a screen shot of my status page again.
Notice how the Downstream power is now perfect. It was hovering around -9 and -14 before, the disconnections start around -10 so that was the problem. Now I’m just going to keep track of my disconnections (if there are anymore). He said I should be good to go, so we’ll see. I am so glad my gateway is not at fault like the comcast customer service reps kept telling me. I love the techs that come out, they’ve always been helpful, but I have almost never had a helpful phone conversation with the people behind the phones.