I’ve been arguing with comcast for months and months now because my connection at home drops multiple times a day for anywhere from a few seconds to 30 minutes to an hour. They have not once sent a tech out to take a look at things, they just immediately tell me it’s my gateway because “we haven’t had any outages in your area.” It actually dropped for more than 2 hrs last night, I went to bed before it came back. I took a screen shot of my modem status page while it was working fine and then while the connection was dead. I don’t know how to interpret this information. Can anybody help me out? I’d really like to know what in the world those critical errors mean.
Looks like your modem reset in the 2nd picture (state is Booting…) Faulty modem or power? Just my guess.
I would like to run some diagnostics to properly answer your question. Please send an email with your account info and we will look into it.
Frank Eliason
We_Can_Help@cable.comcast.com